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Shipping Policy

Domestic Shipping Only

We currently only ship within Australia. Unfortunately, we do not offer international shipping at this time.

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Shipping Carriers
All orders are shipped through Australia Post. You have the option to select either Standard Delivery or Express Delivery at checkout.

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Delivery Timeframes

  • Local Delivery: 1-3 business days

  • Standard Delivery: 3-7 business days

  • Express Delivery: 1-3 business days

Please note that delivery times may vary depending on your location within Australia and any external factors such as weather conditions, holidays, or postal service delays.

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Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a notification once your order has been dispatched along with tracking details.

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Shipping Costs
Shipping costs are paid separately and have flat rates based on the selected delivery type.

Free shipping will be offered on any orders above $200.

  • Local Delivery: $5

  • Standard Delivery: $10

  • Express Delivery: $20

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Address Accuracy
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or additional charges due to incorrect or incomplete addresses.

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Tracking Your Order
Once your order has been dispatched, you will receive a tracking number that allows you to monitor your parcel’s progress directly via Australia Post.

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Contact Us
If you have any questions or concerns about your order, feel free to reach out to us at kocakaya1945aus or at our Instagram page at kocakaya1945aus.

Refund Policy

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At Kocakaya1945aus, we strive to ensure that our customers are satisfied with their purchases. However, due to our limited stock availability, we have established the following refund policy:

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  • Eligibility for Refunds:

    • Refunds are available for knives received within 7 days of purchase.

    • Change of mind will not be  refunded  but store credit may be offered.

    • To be eligible for a refund, the knife must be unused, in the same condition as received, and in its original packaging.

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  • Process for Refunds:

    • Customers must contact our customer service team at kocakaya1945aus@gmail.com to initiate a return.

    • Upon approval, you will receive instructions on how to return the knife.

    • Once the returned knife is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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  • Non-Refundable Items:

    • Used knives.

    • Knives damaged through improper use or mishandling.

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  • Return Shipping:

    • Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.

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